An Alexa Sales Assistant. Using voice AI for sales requires slotting it into the sales funnel where it makes sense. And where it makes sense is where it adds value to the both customer and to the business.
Two months after launching their flight booking chabot, airline X (true story, name not important) was disappointed with the results; it wasn’t getting much interest. What went wrong? The strength of a chatbot or a voicebot is conversation and sometimes […]
The top e-commerce retailers have set the standard for a modern customer experience. Does it matter to the travel industry? As of 2018 Amazon has a 49% e-commerce marketshare; their focus on the customer experience drives loyalty and revenue. As […]
Natural language chatbots connected to backend systems have the power to transform the airline customer experience, reduce costs, and increase sales. Improved service and reduced costs might seem mutually exclusive for an airline but customer facing AI (artificial intelligence) can make […]