An AI system to rescue frustrated air travelers.

Let’s put an end to air traveler frustration with real-time, deep self-service. Images of chaos like this airport scene are a common occurrence when a deviation from normal operations strains or overwhelms airline personnel. Deep Self-service Deep self service is equipping airline passengers to do what an airport agent can do. While web pages or apps are great for consuming information they are not an ideal user interface for dynamically exploring options. Last week we powered up our prototype artificial intelligence engine designed to help air travelers help themselves through the smartphone conversation UIs they already use. An automated, natural […]

5 Strategic Recommendations for Your Natural Language Chatbot

Have you heard about “the one thing” productivity hack? If not, it’s the ONE thing you can do such that by doing it everything else will be easier or unnecessary. Chatbots too, have ONE thing. I’ll get to that in a minute but first, some backstory. We built a natural language chatbot using IBM Watson. IBM has a solid suite of tools, cognitive services, and cloud infrastructure required to build sophisticated AI-powered applications. A chatbot is one such application. As we got familiar with the Watson environment, capabilities, and limitations we came to places where we debated going left, right, […]

An Aviation Blockchain Model

An aviation blockchain platform could unify the fragmented aviation ecosystem, reduce costs, eliminate data silos, and equip network participants with new capabilities. In the current environment, each entity that touches the aircraft—a stakeholder—maintains its own database which is generally not connected to the others. A single aircraft can have records scattered across all these touch points. Maintenance records in one or more maintenance provider databases; registration at the F.A.A.; title, liens, insurance with their respective organizations, etc.. It’s an expensive and inefficient system that doesn’t easily provide a picture of an airplane’s history. This is especially true in general aviation, […]