The inability to measure ROI for voice is a top barrier to deploying a voice enabled app according to a March 2019, Adobe study. ROI (return on investment) is a financial metric that measures return relative to the cost to […]
An Alexa Sales Assistant. Using voice AI for sales requires slotting it into the sales funnel where it makes sense. And where it makes sense is where it adds value to the both customer and to the business.
Two months after launching their flight booking chabot, airline X (true story, name not important) was disappointed with the results; it wasn’t getting much interest. What went wrong? The strength of a chatbot or a voicebot is conversation and sometimes […]
The top e-commerce retailers have set the standard for a modern customer experience. Does it matter to the travel industry? As of 2018 Amazon has a 49% e-commerce marketshare; their focus on the customer experience drives loyalty and revenue. As […]