Using voice AI for sales requires slotting it into the sales funnel where it makes sense. And where it makes sense is where it adds value to the both customer and to the business.
The Voice Design Guide can help brand managers and agencies understand the non technical elements involved in creating a voice AI experience. It’s based on our own experiences developing on IBM Watson and Amazon Alexa.
Two months after launching their flight booking chabot, airline X (true story, name not important) was disappointed with the results; it wasn’t getting much interest. What went wrong? The strength of a chatbot or a voicebot is conversation and sometimes […]
The top e-commerce retailers have set the standard for a modern customer experience. Does it matter to the travel industry? As of 2018 Amazon has a 49% e-commerce marketshare; their focus on the customer experience drives loyalty and revenue. As […]