5 Strategic Recommendations for Your AI Chatbot

5 Strategic Recommendations for business people who are considering deployment of a natural language chatbot. Have you have heard about “the one thing” productivity hack? If not, it’s the ONE Thing you can do such that by doing it everything else will be easier or unnecessary. Chatbots too, have ONE thing. I’ll get to that in a minute but first, some backstory. We built a natural language chatbot using IBM Watson. IBM has a solid suite of tools, cognitive services, and cloud infrastructure required to build sophisticated AI-powered applications. A chatbot is one such application. As we got familiar with […]

An AI system to rescue frustrated air travelers.

Let’s put an end to air traveler frustration with real-time, deep self-service. Images of chaos like this airport scene are a common occurrence when a deviation from normal operations strains or overwhelms airline personnel. Deep Self-service Deep self service is equipping airline passengers to do what an airport agent can do. While web pages or apps are great for consuming information they are not an ideal user interface for dynamically exploring options. Last week we powered up our prototype artificial intelligence engine designed to help air travelers help themselves through the smartphone conversation UIs they already use. An automated, natural […]

AI Will Change the Customer Experience: A Look 5 Years Forward.

Five years from now we’re just going to ask Siri, Alexa, and company to do it. All. Our smartphone apps will primarily become behind-the-scenes gateways to what we want instead of being the user interface they are today. It’s already happening. While enjoying lunch at a New Hampshire restaurant I leaned forward toward my phone, which was on the table, and spoke “Hey Siri, how long will it take me to get home?” (New York City.) Siri replied “the traffic to home is light, so I’m estimating 4hrs and 29 minutes via I-84 west.“ No touching the phone, no launching […]