Passenger self-service with AI-powered conversation

Let’s put an end to air traveler frustration with airline passenger self-service during the operational window. Images of chaos like this airport scene are a common occurrence when irregular operations strain or overwhelm airline personnel. Deep Self-service Deep self service is equipping airline passengers to do what an airport agent can do. While web pages or apps are great for consuming information they are not an ideal user interface for dynamically exploring options. Last week we powered up our prototype artificial intelligence engine designed to help air travelers help themselves through the smartphone conversation UIs they already use. An automated, […]

AI Will Change the Customer Experience: A Look 5 Years Forward.

Five years from now we’re just going to ask Siri, Alexa, and company to do it. All. Our smartphone apps will primarily become behind-the-scenes gateways to what we want instead of being the user interface they are today. It’s already happening. While enjoying lunch at a New Hampshire restaurant I leaned forward toward my phone, which was on the table, and spoke “Hey Siri, how long will it take me to get home?” (New York City.) Siri replied “the traffic to home is light, so I’m estimating 4hrs and 29 minutes via I-84 west.“ No touching the phone, no launching […]