5 Strategic Recommendations for Your Natural Language Chatbot

Have you heard about “the one thing” productivity hack? If not, it’s the ONE thing you can do such that by doing it everything else will be easier or unnecessary. Chatbots too, have ONE thing. I’ll get to that in a minute but first, some backstory. We built a natural language chatbot using IBM Watson. IBM has a solid suite of tools, cognitive services, and cloud infrastructure required to build sophisticated AI-powered applications. A chatbot is one such application. As we got familiar with the Watson environment, capabilities, and limitations we came to places where we debated going left, right, […]

An Aviation Blockchain Model

An aviation blockchain platform could unify the fragmented aviation ecosystem, reduce costs, eliminate data silos, and equip network participants with new capabilities. In the current environment, each entity that touches the aircraft—a stakeholder—maintains its own database which is generally not connected to the others. A single aircraft can have records scattered across all these touch points. Maintenance records in one or more maintenance provider databases; registration at the F.A.A.; title, liens, insurance with their respective organizations, etc.. It’s an expensive and inefficient system that doesn’t easily provide a picture of an airplane’s history. This is especially true in general aviation, […]

Jumping The Curve

Jumping The Curve In Twelve things I learned from Steve Jobs, Guy Kawasaki talks about jumping the curve. The curve is being in the right place at the right time. In 2017, the right place and time is artificial intelligence. Using consultants or analytics to determine KPIs will soon be replaced by AI figuring it out and adapting business processes on the fly. So we are jumping the curve, shuttering Scormi-the-app, and starting work on a virtual agent for a different vertical. That said, it was an enlightening exercise… In 2016 we built a customer service analytics proof of concept application. That […]