5 Strategic Recommendations for Your AI Chatbot

5 Strategic Recommendations for business people who are considering deployment of a natural language chatbot. Have you have heard about “the one thing” productivity hack? If not, it’s the ONE Thing you can do such that by doing it everything else will be easier or unnecessary. Chatbots too, have ONE thing. I’ll get to that in a minute but first, some backstory. We built a natural language chatbot using IBM Watson. IBM has a solid suite of tools, cognitive services, and cloud infrastructure required to build sophisticated AI-powered applications. A chatbot is one such application. As we got familiar with […]

An AI system to rescue frustrated air travelers.

Let’s put an end to air traveler frustration with real-time, deep self-service. Images of chaos like this airport scene are a common occurrence when a deviation from normal operations strains or overwhelms airline personnel. Deep Self-service Deep self service is equipping airline passengers to do what an airport agent can do. While web pages or apps are great for consuming information they are not an ideal user interface for dynamically exploring options. Last week we powered up our prototype artificial intelligence engine designed to help air travelers help themselves through the smartphone conversation UIs they already use. An automated, natural […]

Private Jet Charter Chatbot “Air Charter Amy”

In late summer 2017 we launched Air Charter Amy. A first-effort chatbot that helped us understand conversation flow and the user experience. Voice bots are the future and we have since moved on to an AI-powered, fully conversational successor. Rules-based bots like Amy continue have a role in the chatbot landscape. If you are considering one you may find our experience building Amy to be informative and helpful. Better early than late. Blue Nile, the jewelry website, was founded in 1999 when ecommerce was a new and pretty crude experience. Today it’s the #1 jewelry site. For chatbots and A.I. […]