5 Strategic Recommendations for Your Natural Language Chatbot

Have you heard about “the one thing” productivity hack? If not, it’s the ONE thing you can do such that by doing it everything else will be easier or unnecessary. Chatbots too, have ONE thing. I’ll get to that in a minute but first, some backstory. We built a natural language chatbot using IBM Watson. IBM has a solid suite of tools, cognitive services, and cloud infrastructure required to build sophisticated AI-powered applications. A chatbot is one such application. As we got familiar with the Watson environment, capabilities, and limitations we came to places where we debated going left, right, […]

Passenger self-service with AI-powered conversation

Let’s put an end to air traveler frustration with airline passenger self-service during the operational window. Images of chaos like this airport scene are a common occurrence when irregular operations strain or overwhelm airline personnel. Deep Self-service Deep self service is equipping airline passengers to do what an airport agent can do. While web pages or apps are great for consuming information they are not an ideal user interface for dynamically exploring options. Last week we powered up our prototype artificial intelligence engine designed to help air travelers help themselves through the smartphone conversation UIs they already use. An automated, […]

Private Jet Charter Chatbot “Air Charter Amy”

In late summer 2017 we launched Air Charter Amy. A first-effort chatbot that helped us understand conversation flow and the user experience. Voice bots are the future and we have since moved on to an AI-powered, fully conversational successor. Rules-based bots like Amy continue have a role in the chatbot landscape. If you are considering one you may find our experience building Amy to be informative and helpful. Better early than late. Blue Nile, the jewelry website, was founded in 1999 when ecommerce was a new and pretty crude experience. Today it’s the #1 jewelry site. For chatbots and A.I. […]