Jumping The Curve

In 2016 we built a customer service analytics proof of concept application. That same year came the AI wave. Artificial intelligence has had some big wins since we made this application in mid 2016. I believe it will completely reshape analytics. Big data + AI + enormous business opportunity makes this inevitable. Jumping The Curve In Twelve things I learned from Steve Jobs, Guy Kawasaki talks about jumping the curve. The curve is being in the right place at the right time. In 2017, the right place and time is AI. Using consultants or analytics to arrive at the aforementioned KPIs will soon […]