Let’s put an end to air traveler frustration.
Images of chaos like this airport scene are a common occurrence because any deviation from normal operations strains or overwhelms airline personnel.
The challenge to enabling deep self service (self service on par with what an airport agent can do) is that while web pages or apps are great for consuming information they are not an ideal user interface for exploring options.
Changing just one element of a travel itinerary, for example, requires selecting it on the page, then submitting it to get the updated results. Another change, another submit.
Last week we powered up our prototype artificial intelligence engine designed to help air travelers help themselves through the smartphone conversation UIs they already use.
A natural language discussion with a chatbot replaces selecting web page options and resubmitting information. (Or worse, enduring a long wait on the phone or waiting your turn for the two airport agents trying to help 100 people.)
Using natural language, a customer can start a chatbot support conversation right from familiar tools such as Facebook Messenger, Slack, WhatsApp and even smartphone assistants like Siri and company.
AI can handle thousands of simultaneous customer conversations and each conversation is contextually relevant, i.e., connecting to your systems enables the conversation to be relevant to the circumstances of each customer.
Imagine most of the passengers in the photo above not clustered around those overwhelmed agents. Instead, they’re off on their own working with a chatbot to rebook themselves, get hotel and meal vouchers or learn what options are available to them.
24/7 global self-service at every travelers fingertips (literally).
Conversation also works both ways. Companies can initiate thousands of hyper-relevant, individual conversations with customers too.
The Atlanta airport power outage and several high profile reservations systems glitches left thousands of air travelers cut off from information. Our intelligence layer can help by providing basic information to customers if back-end systems become unavailable for some reason.
Intelligent self-service improves your customers’ experience, reduces your staff’s workload, and provides you with a window into how customers are engaging with and experiencing your brand.
Your customers want self-service. Let’s help them help themselves. Next step: contact us.