Effective 17 May 2017
1. Scormi Service Description.
We provide the Service to enable our Customers to better understand and optimize the performance of their customer service & support activities.
2. What Information We Collect and How We Collect It.
As the provider of the Service, we may receive and/or collect data, which may contain Personally Identifiable Information, in the following ways:
2.1. Customer Account Information. As part of the Service, we may collect or obtain information (including Personally Identifiable Information) that a Customer provides about itself, such as the Customer’s account name, and email address, company information and related information about its personnel (“Customer Data”).
2.2 Business Data. As part of the service we may collect data by API or data exported to a file and sent to us.
2.3. End User Data. As part of the Service, a Customer may provide us with data, including Personally Identifiable Information, such as a user’s email address to store on the Customer’s behalf about an End User in connection with the End User’s use of the Service (“End User Data”). An example would be when an administrator adds additional users of the Service. Scormi has no direct relationship with the individuals whose personal data it processes. We work with our Customers to help them provide notice to their End Users concerning the purpose for which Personally Identifiable Information is collected. We may transfer Personally Identifiable Information to companies that help us provide our Service. Transfers to subsequent third parties are covered by the service agreements with our Customers.
2.5. Cookies and Other Tracking Technologies. Technologies such as: cookies, beacons, tags and scripts are used by Scormi and our partners e.g. marketing partners, affiliates, or analytics or service providers. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
2.6. Analytics / Log Files. As is true of most websites, we gather certain information automatically using Analytics technology and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personally identifiable information.
3. The Way We Use Information.
3.1. We will use the Customer and Business Data to provide and improve our Service to the Customer, to contact the Customer, and to identify and authenticate the Customer’s access to our services that the Customer is authorized to access.
3.2. We will store End User and Business Data on behalf of the related Customer in order to provide the Service to that Customer.
3.5. We will retain your information for as long as your account is active. We reserve the right to retain any Personally Identifiable Information, End User Data, and Business Data we process on behalf of our Customers and other Service- related data for such time as we are providing the Service to the Customer to which the information relates and for a reasonable time thereafter. We will retain and use information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
3.6. If your Personally Identifiable Information changes, or if you no longer desire our Service, you may correct, update or amend by making the change in your account/profile settings page or by emailing our Customer Support. We will respond to your request to access within 7 days. If the Customer requests Scormi to remove the data, we will respond to their request within 30 days.
3.7. Notwithstanding the foregoing, we may disclose Personally Identifiable Information or any information that we receive in connection with the Service to (i) comply with any applicable law, regulation, legal process or governmental request; or (ii) protect against harm to the rights, property or safety of Scormi, our Customers, End Users, or the public.
3.8 We may use Anonymous Information (defined below), or disclose it to third party service providers, to provide, improve and/or develop the Service. From time to time, we may disclose Anonymous Information as part of our participation in an industry wide benchmark or for our Service to provide benchmarks for the benefit of our customers . Each Customer may opt-out from such benchmarks at any time by emailing us at firstname.lastname@example.org. “Anonymous Information” means information which does not enable identification of an individual user (or organization), such as aggregated information, about the use of the Service.
5. Merger, Sale, or Change of Control.
The security of data entrusted to us is very important. We follow generally accepted industry standards to protect the Personally Identifiable Information submitted to us, both during transmission and once we receive it.
We use SSL technology to encrypt data (such as your credit card information) during transmission, and we also employ application-layer security features to further anonymize sensitive data. We do not store any passwords; we use industry standard hashing and encryption methods to validate the password you enter when you sign in.
However, no method of transmission over the Internet, or method of electronic storage, is completely invulnerable to a security breach . Therefore, while we use industry standard means to protect Personally Identifiable Information, we cannot guarantee its absolute security.
Our Website may offer a publicly accessible blog or forum which allows user generated content. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them.
8. Single Sign on.
You may be able to access certain pages of our site by using third party logins, such as “Log in with Google, or Facebook” or similar. These services will authenticate your identity and provide you the option to share certain Personally Identifiable Information with us such as your name and email address. Services like these may give you the option to post information about your activities on this Web site to your profile page to share with others within your network.
9. Social Media Widgets.
We may display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at email@example.com.
11. Links to 3rd Party Sites.
Our Site may include links to other Web sites whose privacy practices differ from ours. If you submit Personally Identifiable Information to any of those sites, your information is governed by their privacy policies.
13. Contacting Us.